Terms of use

  1. General

You can generally visit this Website without telling us who you are or revealing other Personal Information and we will not collect any Personal Information about you except when you knowingly provide it.

You may elect to subscribe to our newsletter and/or choose to register as a member at our site to avail special offers and be the first to receive information about our latest products and services.


  1. Registering with The Purple Orchard

You can register with The Purple Orchard by clicking on the ‘Your Account’ link at the top of the Home page or the ‘Customer Registration’ link under the ‘Services’ menu at the bottom of the page. All information provided by you will be kept strictly confidential. For more information on Privacy and Security of your information click on the ‘Privacy and Security’ link under the ‘Information’ menu  at the bottom of the Home Page.


  1. Purchasing from our website

You are able to purchase directly from our website using Paypal and direct bank transfers. Our payment gateway accepts all types of credit cards and can also be linked to your bank account. This enables you to pay for our products and services safely and securely.


  1. Orders Placed

Once your order has been placed, you will be provided with an ‘order ID’. Please store this safely until you receive your goods. You can track your order anytime on our website using the ‘Track your id’ link under the Service menu at the bottom of the Home page. If you have any issues please don’t hesitate to contact us via email customerservice@purple-orchard.com or by phone.


  1. Acceptance of your order

Please allow 1-2 business days for your order to be processed. In the event that we are out of stock for a particular product you ordered we will get back to you within 2 business days and arrange for a refund or store credit as per your preference.


  1. Pricing

All prices and offers mentioned in the website are in Australian Dollars and are inclusive of any GST applicable.


  1. Delivery

We deliver Australia wide using Australia Post – standard, express and platinum services. If using express post, the delivery is usually the next day for most locations across Australia. But please allow approx. 2 to 3 business days to receive your order if you are not a part of Australia Post’s next day delivery network. WA & remote QLD orders may take longer. For urgent deliveries you can opt for the platinum Australia post service. Please refer to http://auspost.com.au/ for more information.